Quality of your relationship with any person largely determines whether you will receive any Positive response or support from that person. At work, if your personal rapport or relation-ship with your boss or a colleague is good, then They will support you –help you to perform better work in peaceful atmosphere with millennium of hassles. Even the most capable fail in a hostile environment. On the other hand even a mediocre\ Executive may make to the top because of his positive relationships with his bosses, peers and his Subordinates. Example of highly qualified and brilliant engineers and doctors failing in life are all round us. While many university toppers struggle in their lives. A few backbenchers rise far above Expectations. In such instances the individual’s relationship building skills have a significant Contribution to their growth and achievements. The importance of building warm and deep relationships does not need to be over emphasized. It is a must to be able to live in peace and in joy-the state everyone longs to be in. To progress in life, one needs the support and co-operation of many support persons. When you Are very thirsty, a glass of cold water served by a peon, servant or a hotel waiter can make all The difference in your mental state. Willing support of your telephone or computer operator can Be of great value, Building relationships requires understanding of basics of human nature –why people behave as they do and how you can make them behave happily as you wish them to do. it calls for firm Belief in the goodness of human values, one cannot build lasting relationships based on falsehood And putting on an act and cheating .by use of such approach, one may appear to achieve short Term gains but in the long term only honest and genuine approach of giving, caring, loving Kindness, good manners and courtesy works. Building rich and deep relationship means developing humane orientation in approach to others. It demands more attention to the mental needs of those who are small and dependant. Those who Cannot command are the ones who need to be given special attention and care. Important peoples VIPs, bosses and customers are not at your mercy, you need them more than they need you. You Don’t have to learn how to behave with them, every intelligent person knows how that. Which Employee dares to ignore his employer and disrespect him? Such are high-risk areas. Good manners and courtesies are the basic skills expected of all people who are to sell goods or services as a profession. One would employ a rude and impolite salesman at his own company’s peril. But we generally seems to forget that we all are sales people one way or the others. Are we not selling our ideas, hopes and dreams all the time to our near and dear ones? A son needs to sell to his father his need to have money for his clothes and pocket expenses. And the father needs to sell to his son the importance of attention to studies and getting into the right Stream. The boss needs to sell to his workers the needs to sell to his workers the need for more Production for added profits and the employees needs to sell their need for more money to meet Their family’s needs. Selling is a full time activity for all of us whether we like it or not, if we are poor in this we slog If we excel in this art, we grow stronger, richer and happier by the day. Let us now look at some of the skills we need to develop and some of the traits we need to avoid To be able to build relationship. . Smiling to increase your face value, acceptability and to build bridges with others for more Meaningful interactions to follow. . Good manners common courtesies and kindness are the essential ingredients of good Relations. ‘Please’. ‘Kindly’. ‘Thank you’ ‘sorry ‘ ‘can I help you’ etc. are very powerful Expressions. Their use can make life much more delightful’ . Divorcing your egotism and replacing your “I” ness for more of “u” ness and some “w” Ness. Looking at situations from others point of view and putting yourself in other’s Shoes, ability to treat others the way you like to be treated yourself are valuable attitudes. . Making others a part of your plans and making them aware of what is in it for them and Taking genuine interest in them. .Trying to like others and giving them due recognition and importance and not treating any person like dirt. Remember every person is a king in his own territory stops where his nose starts. . Respecting others opinions and points of view even those who are quite contrary to your own long held and validated beliefs. . Adopting a giving attitude and consciousness rather than a taking one. Asking yourself As to what you can do for your customer or company than what you want from them. It Is the law of nature that you will receive what you deserve and no one can deny you Your rightful due –whether it is money , comfort or love. As you sow, so shall you reap, We may make our living by what we take but we make our life by what we give. Avoiding criticism, arguments and all negativity, eliminating all diseases of mind like fear, anger Revenge, arrogance, prejudice, lust etc. they hurt the person who carries and nurtures them More than the person to whom they are directed. Avoiding anger at all costs, converting your frustrations and making them your valuable assets Making your anger work for you and not against you. An angry person hurts others and gets Hurts himself. Trust begets trust. Trusting others to become trust worthy. Sense of humor- ability to laugh at life’s most ugly jokes and your own self can be a great Morale boosters in trying times. Humors can be a valuable part of your personality, being Sensitive to the needs, feelings and expectations of others. Living in the present. Past is dead and buried-never to come back again. Future is still in Womb of time –unborn and uncertain –present is now and yours –a gift of god that is why It is called P R E S E N T. Accept it gratefully, acknowledge it gracefully and make the Best of it for yourself, your family, your company, profession, and for your community Your town, your city your country and the humanity. Last but not the least, becoming genuine human beings that you are meant to be. Use your Heart as you will use your mind and intellect. “ To be born a gentleman is an accident , but to die a gentleman is an achievement .”
Kaanak srivastava I.a.s